Our support team are available via email, we do our best to get back to each and every question and concerns within 24 hours. But it seems you were unable to provide your info within the time limit imposed by TrustPilot. I requested more information from you in order to locate your order on our system and give a more specific response regarding the situation. Hi Raven, I'm sorry to hear that you had issues receiving your subscription box. We hope your week only gets better from here. We are a tight-knit team and we are constantly trying to learn and develop our operations to provide a seamless and speedy experience for our family, so please don't hesitate to reach out to our support team at any point with questions, concerns and feedback. We're sad to hear that you do not feel satisfied with our service and that you cancelled your subscription, but we hope to see you again in the future. Here at Daily High Club we care about the community we build and that's the whole premise behind our subscription boxes, to have repeat customer who we consider as our DHC family. I understand your concerns regarding single order vs subscription orders. Which makes it difficult to inquire about a single order, and though we ask about multiple orders a day, the response depends on the workload our team is facing at the time. Handling a long shipping queue every month means our fulfillment team are constantly aiming to meet deadlines and offer a speedy processing time. Depending on the length of the queue and you order's placement, the wait time varies. When you subscribe, the orders are made through the system directly. When customers place an order for a box, they automatically get placed in the shipping queue. Other issues include damaged products, and so on. For example we might receive an incorrect number of a certain product and though the supplier tries to deliver the missing items quickly we start sending out boxes so our customers would not have to wait extra long. Given that each box consists of multiple items from different suppliers, sometimes there are shipping issues that result in some boxes getting substitute items. They have a limited amount of boxes a month, we wait for the suppliers to provide us each item then it's a race to fulfill all the boxes.
From our fulfillment teams side, here's a quick look at what happens. That's why you received an immediate response regarding cancelling and refunding your order. However, this does not include follow-ups, in situations such as yours that require inquiries with our fulfillment team it takes longer. When reaching out to our support team, we do our best to get back to you within the hour, and our standard is within 24 hours. I'll try my best to address your concerns and give you our perspective on the issues you mentioned. We are extremely sorry to hear that such an issue occurred. Before I response to your review, please reach out to our support team about your missing items so we can have a replacement package shipped out as soon as possible. We highly appreciate feedback as it allows us to better serve our wonderful customers. Hi Keona, First off, thank you for taking the time to write such a detailed review. Just a heads up in case anyone is waiting for a response. When the first customer service agent reached out to fulfillment and said they get back to me, they never did but this one when it came to issuing the refund fulfillment is awfully quick about emailing you for that. We will wait the 5-10 business days to see it in the bank if we don’t I’ll be back with another update.
#DAILY HIGH CLUB APRIL 2022 UPDATE#
Update they responded to my request for a refund so quickly. I think they have bitten off more than they can chew and they care more about non-subscribers because they pay more for that box.
They tried to say that they have Covid restrictions and forgive me for saying this as a small business owner who has an e-commerce shop that ships hundreds of packages a week unless it’s international there are no restrictions.
#DAILY HIGH CLUB APRIL 2022 FULL#
If you subscribe you’re screwed and they will make you wait the absolute full time and I know this because I have referred other people to get their box and they started having issues as soon as they subscribed. What I’ve noticed is that the boxes come very quickly with your first order or if you don’t subscribe.
I had to reach out and see what was going on with my box before they would ship it then when I got it, it was missing half the stuff and then the third box, I just didn’t get not only that, but then they change their processing days to 15 days and after reaching out it’s been two days since they told me they will look into it, and I’ve heard nothing so now I’m requesting a refund it’s been a total of 21 days that they have had my money without sending me what I paid for. The first box I got was great got it in about five days the second box they waited exactly the 10 full days for processing.
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